Principles of TQM

Principles of TQM

The key principles of TQM are as following:

• Management Commitment
  1. Plan (drive, direct)
  2. Do (deploy, support, participate)
  3. Check (review)
  4. Act (recognize, communicate, revise)
• Employee Empowerment
  1. Training
  2. Suggestion scheme
  3. Measurement and recognition
  4. Excellence teams
• Fact Based Decision Making
  1. SPC (statistical process control)
  2. DOE, FMEA
  3. The 7 statistical tools
  4. TOPS (FORD 8D - Team Oriented Problem Solving)
• Continuous Improvement
  1. Systematic measurement and focus on CONQ
  2. Excellence teams
  3. Cross-functional process management
  4. Attain, maintain, improve standards
• Customer Focus
  1. Supplier partnership
  2. Service relationship with internal customers
  3. Never compromise quality
  4. Customer driven standards