Right Answer
Submitted by ANSHIKA on June 8, 2008 - 12:54pm.
I have seen a question:
What category would help desk facility provided in a organization qualify: A) preventiveB) appraisal C) failure What is right answer of this?
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C) Failure. Since the error or issue happened at custome's site.
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Submitted by csqa on June 9, 2008 - 1:53pm.- Login or register to post comments
Submitted by ANSHIKA on June 10, 2008 - 10:38am.In terms of six Sigma it is considered to be a "Non Value add " I think Anshika we cant call it as Prevention.
Disclaimer:- I may not be Right.:-)
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Submitted by naseebkt on July 9, 2008 - 4:13am.Guys - Guess work is not going to get you though in CSQA. You have to understand the concept of COQ.
Help Desk is External Failure cost. Customers call in to help desk because they have problems . They are not preventing anything. When your cell phone does not work and you call in using another phone are you preventing or reporting failure ?
Please work hard on this area, you do not want to get your marks down because of simple questions like this.
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Submitted by csqa on July 9, 2008 - 1:58pm.