General Links, Quality Concepts

Global Lean Six Sigma Excellence Forum

examplecg — Wed, 27 Aug 2008 03:02:49 -0500

eXample Consulting Group is pleased to announce the launch of a new "GLOBAL LEAN SIX SIGMA EXCELLENCE" online forum for the benefit of the professional community.

The core objectives of this forum are:
•    Link industry professionals, Six Sigma and Lean practitioners across the globe
•    Enable excellence aspirants to get appropriately initiated into Six Sigma
•    Enable practitioners to sharpen their process improvement competencies based on Six Sigma and associated frameworks

CSQA Sample Question set with answers.

admin — Tue, 05 Dec 2006 11:15:04 -0600

CSQA Sample Question set with answers

CSQA Sample Questions bank with answers

admin — Tue, 05 Dec 2006 11:13:44 -0600

CSQA Sample Questions bank with answers

IT Controls ( Preventive, Detective, Corrective etc)

admin — Wed, 06 Sep 2006 23:38:49 -0500

IT Controls ( Preventive, Detective, Corrective etc)

Best Practices in New-Customer Service

csqa — Tue, 25 Jul 2006 08:00:08 -0500

A benchmarking study to learn how leading organizations define excellent customer service and achieve the high levels of service to new customers that lead to their retention. From APQC.

Benchmarking - Uncovering Best Practices and Learning from Others

csqa — Tue, 25 Jul 2006 07:57:38 -0500

Great article for benchmarking information. It has a good overview, benchmarking steps etc. That can be used for subjective answers/

Quality Function Deployment (QFD)

csqa — Mon, 24 Jul 2006 10:19:24 -0500

Quality Function Deployment (QFD) -- This is one of the weak areas of CBOK and this article provides a lot of light and examples of QFD.

Read it once to clear QFD concepts.

Cost of Quality

csqa — Fri, 21 Jul 2006 12:44:51 -0500

Paper by V Kasi Viswanathan

This paper deals in-detail about the various costs-incurred that forms part of the total quality cost, their importance, elements, representation and benefits. Determining and analyzing the quality
costs helps in overall process improvement and better decision-making. The various kinds of metrics that are collected to ascertain the quality cost and relating the testing metrics in to cost
data are also discussed. Quality cost can be compared with the overall project cost or their share as percentage in profits. The Return On Investment on quality initiatives are derived by analyzing
the quality costs. Quality costing proves to be a quantitative way to determine the process maturity.

Free Book - Principles for Evaluating the Quality Attributes of a Software Architecture

admin — Fri, 21 Jul 2006 09:18:55 -0500

Free Book - Principles for Evaluating the Quality Attributes of a Software Architecture

CBOK and suggested reading details

admin — Tue, 27 Jun 2006 08:38:15 -0500

Link to the Contents of CBOK and suggested readings & reference materials. Try getting them from Library first .