TQM (Total Quality Management)

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TQM (Total Quality Management)

1. A management philosophy which seeks to integrate all organizational functions (marketing, finance, design, engineering, production, customer service …) to focus on meeting customer needs and organizational objectives. It views organizations as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers.

2. Total quality management is the management approach of an organization, centered on quality, based on the participation of all of its members, and aiming at long-term success through customer satisfaction and benefits to all members of the organization and to society.

3. Total Quality Management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture.